Also see loan servicing
The term primary servicer refers to companies that monitor and manage loans. The primary servicer of a loan can be the loan originator, the mortgage banker or a third party and maintains direct contact with the borrower. If the loan falls into default or needs special attention, a special servicer would undertake this role.
The latest Mortgage Bankers Association end of year survey shows the top CMBS servicers and servicing volumes within the industry.[1]
Total C/MF Loans Secured by Collateral OUTSIDE the US as of December 31, 2010
| Rank | Company | Amount ($ millions) | Number of Loans | Average Loan Size ($m) |
|---|---|---|---|---|
| 1 | Hatfield Philips International, an LNR Company | $28,756 | 194 | $148.2 |
| 2 | Deutsche Bank Commercial Real Estate | $24,845 | 169 | $147.0 |
| 3 | PNC Real Estate / Midland Loan Services | $11,541 | 1,461 | $7.9 |
| 4 | GEMSA Loan Services LP | $9,649 | 565 | $17.1 |
| 5 | Manulife Financial / John Hancock | $8,770 | 1,890 | $4.6 |
| 6 | Capital Services Group | $4,238 | 3,941 | $1.1 |
| 7 | Berkadia Commercial Mortgage LLC | $2,359 | 169 | $14.0 |
| 8 | LNR Partners Germany, an LNR Property Company | $1,022 | 543 | $1.9 |
| 9 | Bank of America (Merrill Lynch) | $867 | 31 | $28.0 |
| 10 | TriMont Real Estate Advisors | $748 | 45 | $16.6 |
| 11 | Pacific Life Insurance Company | $519 | 20 | $26.0 |
| 12 | Prudential Asset Resources | $334 | 12 | $27.9 |
| 13 | The Bank of New York Mellon - Asset Solutions Division | $78 | 30 | $2.6 |